Experience: 10 years
Type: Work From Office
Location: Pan India
Notice-period: Immediate/15 days
Technology: Telecommunications & Digital Services
Key Responsibilities:
- Drive end-to-end architecture and strategy for CSM implementations.
- Lead discovery and design workshops.
- Define best practices and ensure adherence to ServiceNow implementation standards.
- Collaborate with business stakeholders and cross-functional teams.
- Handle complex integration scenarios and legacy modernization.
Required Skills:
- Deep expertise in ServiceNow CSM and overall platform architecture.
- Strong grasp of integration patterns (SOAP/REST), security controls, and app lifecycle.
- Fluent in Agile methodology, stakeholder management, and DevOps processes.
