Job Overview
BHR Code is looking for an experienced ServiceNow Senior Developer – ITSM to design, develop, customise, and enhance enterprise Service Management solutions.
The ideal candidate will have strong hands-on experience in the ServiceNow ITSM platform, workflow automation, scripting, integrations, and platform customisation. You will work closely with business stakeholders, process owners, and technical teams to build scalable solutions that improve IT service delivery and operational efficiency.
This role is ideal for professionals who enjoy solving complex platform challenges, automating IT processes, and delivering impactful ServiceNow solutions for enterprise environments.
Key Responsibilities
Design, develop, configure, and customize ServiceNow ITSM applications.
Implement and enhance ITSM modules including: Incident Management
Problem Management
Change Management
Request Management
Service Catalog
Knowledge Management
Service Level Management (SLA)
Develop and maintain: Business Rules
Client Scripts
UI Policies
Script Includes
UI Actions
Workflows
Flow Designer automations
Configure Service Catalog items, workflows, approvals, and automation processes.
Develop integrations using: REST APIs
SOAP APIs
IntegrationHub
MID Server
Support CMDB-related configurations and data management activities.
Perform troubleshooting, debugging, testing, and performance optimization.
Participate in ServiceNow upgrades, enhancements, and release activities.
Prepare technical documentation, deployment plans, and knowledge-sharing materials.
Collaborate with cross-functional teams in Agile delivery environments.
Mandatory Skills
Candidates should have strong experience in:
✅ ServiceNow ITSM Development
✅ ServiceNow Configuration & Customization
✅ JavaScript and Glide API
✅ Business Rules & Client Scripts
✅ Flow Designer / Workflow Editor
✅ Service Catalog Development
✅ REST/SOAP Integrations
✅ ServiceNow Platform Administration Concepts
✅ ITSM Process Knowledge
Preferred Skills
Good to have experience with:
⭐ ServiceNow CMDB
⭐ IntegrationHub
⭐ ServiceNow Reporting & Dashboards
⭐ Service Portal Development
⭐ Performance Analytics
⭐ ServiceNow Upgrade Activities
⭐ ITIL Framework Knowledge
Technical Skills Required
ServiceNow:
ITSM Suite
Incident Management
Change Management
Problem Management
Request Management
Service Catalog
Programming & Integration:
JavaScript
Glide Scripting
REST API
SOAP API
JSON/XML
Process Knowledge:
ITIL Best Practices
Agile Delivery Methodology
Experience & Qualification
4–6+ years of experience in ServiceNow development.
Strong experience working on enterprise ServiceNow implementations.
Hands-on experience in ITSM module customization and automation.
Ability to analyze business requirements and translate them into technical solutions.
Why Join BHR Code?
At BHR Code, we connect skilled technology professionals with impactful enterprise opportunities.
By joining us, you get the opportunity to:
✔ Work on large-scale digital transformation initiatives
✔ Collaborate with experienced technology teams
✔ Enhance your expertise in emerging enterprise platforms
✔ Build a long-term technology career with industry-leading projects
